Refund policy
THE SHORT VERSION
Apparel comes back within 30 days, and we pay the return shipping. Everything else we sell is final sale. Tours can be cancelled up to 48 hours ahead for a full refund.
RETURNS
We take apparel back within 30 days of delivery, as long as it’s unworn, unwashed, unaltered and still has its tags.
Email hello@fromthebronx.com with your order number to start a return. If it’s approved we’ll send you a prepaid shipping label and tell you where to send it. Don’t ship anything back before you hear from us, we can’t accept it.
WHAT WE CAN’T TAKE BACK
Everything that isn’t apparel is final sale: pins, buttons, patches, stickers, mugs, posters, postcards, books, bookmarks, totes, charms and face masks. Anything marked FINAL SALE on its product page is final too.
Using a discount code does not make your order final sale. Only the FINAL SALE mark does that.
Gift cards are final sale. We email them to the address on the order, so check your spam folder if one doesn’t land. Lost the code? Email us and we’ll resend it.
EXCHANGES
We don’t do exchanges. Everything we make is a limited run and it’s never reproduced the same way, so we can’t promise you the same piece in another size. Send it back for a refund and place a new order for what you want.
REFUNDS
We’ll check your return over and email you within 5 business days of it reaching us, approved or not. Approved refunds go back to your original payment method for the price of the item plus sales tax. Shipping isn’t refunded. Your bank can take a few more days to post it.
IF SOMETHING’S WRONG WITH YOUR ORDER
Open your order as soon as it arrives. If a piece is damaged, defective or isn’t what you ordered, email us a photo within 7 days of delivery and we’ll make it right. This covers final sale items too.
PRE-ORDERS
Pre-orders are made to order. Cancel any time before yours ships and we’ll refund you in full. Once it ships it’s final sale, so check the size chart before you order. If we miss the ship date listed on the product page we’ll email you, and you can cancel for a full refund.
TOURS
Tours have to be booked at least a week ahead.
Cancel 48 hours or more before your tour and we’ll refund you in full. Cancel inside 48 hours and we’ll refund you minus a 10% cancellation fee. No-shows aren’t refunded.
You can move your booking to another date once, free, as long as you give us 48 hours’ notice. Inside 48 hours a date change costs the same 10%.
If we call off a tour, for weather or anything else, you choose: a full refund or a new date.
PICKUP ORDERS
We hold pickup orders for 14 days from the day we email you that yours is ready. After that we cancel it and refund you. If you’re returning something you picked up, your 30 days start the day you collect it.
BOUGHT IN PERSON
Same rules, brought back to us in person: apparel within 30 days of purchase, unworn, with its tags and your receipt. Everything else is final sale. Bring it back rather than shipping it.
LOST, STOLEN OR SENT TO THE WRONG PLACE
Every order ships with tracking.
If tracking never shows delivered, email us and we’ll replace your order or refund you.
If tracking shows delivered but it isn’t there, give it three business days and check with anyone else at the address. Still missing, email us your order number and we’ll open a claim with the carrier. If it doesn’t turn up, we’ll replace it or refund you.
You’re responsible for the address you enter. We can change it up until the package ships, so email us fast if it’s wrong. Once it’s in transit we can’t reroute it, and we can’t refund or replace an order delivered to an address you gave us.
QUESTIONS
Email hello@fromthebronx.com.